How to Contact Anthem for Technical Assistance
When your audio system isn’t behaving the way it should, you want answers fast. Whether you’re setting up a new Anthem AVR, running ARC room correction, or troubleshooting an amplifier, Anthem’s support team and resources are there to help you get back to enjoying your system.
This guide walks you through the best ways to contact Anthem for technical assistance and how to get the fastest, most effective support.
Table of Contents
1. Start with Anthem’s Online Support Resources
Before reaching out directly, it’s often worth checking the online resources available on the Anthem website. Many common questions are already answered there, including:
Product manuals and quick-start guides
Firmware and software downloads
ARC (Anthem Room Correction) information and downloads
Frequently Asked Questions (FAQs) for current and legacy products
Having your model number handy (for example, MRX 540, AVM 70, MCA 325, etc.) will help you quickly find the correct information.
2. Submitting a Support Request Online
For most technical issues, the best first step is to submit a support request through Anthem’s official support/contact form.
When filling out the form, try to include:
Product model and serial number
A clear description of the issue (what happened, what you expected to happen, what you see on screen, any error messages)
How your system is connected (sources, display, network type, control system if applicable)
Steps you’ve already tried (power cycle, factory reset, different HDMI cable, different input, etc.)
Photos or screenshots, if the form allows file upload
The more detail you provide, the easier it is for Anthem’s technical team to diagnose the problem and suggest a solution without a lot of back-and-forth.
3. Working with Your Authorized Dealer or Installer
If you purchased your Anthem product through an authorized dealer or custom integrator, they are often your first line of support, especially for:
System configuration and setup
Integration with control/automation systems
Multi-room and custom installation designs
On-site troubleshooting
Dealers regularly work with Anthem products and may be able to resolve many issues quickly. If a deeper technical or warranty-related issue is identified, they can escalate directly to Anthem on your behalf, often with more detailed system information.
4. Email Support
If your region or situation is better suited to email, you can contact Anthem’s technical support team by email (usually via the address listed on the official Support or Contact page of the Anthem website).
When emailing support, be sure to include:
Your name and contact information
Country/region
Product model and serial number
Brief summary in the subject line (e.g., “MRX 740 – No Audio on HDMI Inputs”)
Detailed description of the issue in the body of the email
Attaching photos of the rear panel connections, on-screen menus, and error messages can be extremely helpful.
5. Phone Support (Where Available)
In some regions, Anthem may offer phone support via the contact numbers listed on their website. Phone support is helpful when:
You need step-by-step guidance during setup
You’re performing real-time troubleshooting
You have a time-sensitive issue affecting an event (like a demo, client install, or movie night)
Before calling, make sure you have:
Your product nearby and powered on
Remote control in hand
Display/TV turned on (if applicable)
Pen and paper or notes app ready for instructions
This will help you make the most of your time on the call.
6. Preparing Before You Contact Support
No matter which contact method you use, a little preparation goes a long way. Before reaching out to Anthem, try to gather:
Product details
Model:
Serial number:
Approximate purchase date:
Dealer name (if applicable):
System details
Source devices (e.g., Apple TV, Blu-ray player, game console, streamer)
Display (TV/projector make and model)
Type of speakers and subwoofers
Any network switches, extenders, or control systems in use
Issue details
When did the issue start?
Did anything change recently? (new cable, firmware update, moved equipment, new device added)
Is the issue constant or intermittent?
Does it affect all inputs or just one?
Having this information ready speeds up troubleshooting and shows the support team exactly what they’re working with.
7. Warranty and Repair Questions
If you suspect your Anthem product may need repair, Anthem support (or your authorized dealer) can help determine the next steps. Typically, they may:
Walk you through additional troubleshooting to rule out simple causes
Confirm whether the product is still under warranty (based on purchase date and proof of purchase)
Guide you through the process for service, which may include:
Returning the unit to your dealer
Shipping it to an authorized service center
Providing a Return Authorization (RA) number, if required
Always keep your proof of purchase in a safe place
