From Anthem to your front door. Our standards for delivery are as high as our standards for engineering. Here’s what you can expect when you order with us.
The Process
Returns & Refunds: Our 30-Day Satisfaction Guarantee
If the Package Is Undeliverable
Your Job: Inspect the Delivery
The Return Process
We process all orders with strict attention to detail, typically within 2-3 business days. Once shipped, delivery is usually within 2-10 business days.
Free Standard Shipping: Enjoy free shipping on orders delivered within the contiguous United States and Canada. Excludes Alaska, Hawaii, U.S. territories and possessions (including Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands), as well as Yukon, Northwest Territories, and Nunavut. Subject to change without notice.
Unboxing Our Delivery: Upon arrival, you will receive a shipment confirmation email with tracking details. Please ensure a physical delivery address and be ready to sign—our products won't be left on a doorstep. For the sake of perfection, we expect you to fully inspect the carton and physical product for any damage before accepting the shipment.
Our confidence in our products is absolute. But we offer a 30-Day Satisfaction Guarantee on all products purchased directly from our website.
To qualify for a full refund (less initial shipping and handling), the product must be in like-new condition, returned in its original factory packaging, and you must first obtain a Return Merchandise Authorization (RMA) from us.
A word of caution: If a product is returned missing any of its original components—from the manuals to the hardware—a 15% restocking fee may apply. We expect our gear to be treated with the respect it deserves. We are not responsible for items lost in transit, so for your protection, we strongly recommend a traceable shipping method.
Your new gear is a big deal, so we trust you won’t miss the delivery. But if a carrier can't get it to you, here's what happens:
The carrier will leave a delivery card telling you where and when to pick it up. For some items, they’ll call to set up a delivery appointment. If the carrier returns an undeliverable package to us, you will be responsible for contacting the fulfilling dealer to make new arrangements and cover any additional shipping costs.
We hold ourselves to a high standard, and we expect you to do the same. Before you accept any shipment, fully inspect the carton and physical product for any damage. If the product is damaged in any way, reject the delivery and notify us immediately.
If a return is necessary, we've made the process as simple and logical as possible.